How Motordrives Australia collects, uses, stores and discloses your personal information, and what you can do about it.
Motordrives Australia Pty Ltd (ABN 74 133 303 385) respects your privacy. This policy explains what personal information we collect through motordrives.com.au, why we collect it, who we share it with, and how you can access or correct it. It is written to align with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
This is a static informational website. You cannot buy online, create an account or set a password here, and we never ask for or store payment card details. The only personal information you actively give us is what you type into an enquiry form or send us by email or phone.
We only collect personal information that is reasonably necessary for us to quote, supply and support industrial power transmission products.
We do not collect payment card or bank details through this website, we do not operate user accounts or passwords, and we do not collect sensitive information as defined by the Privacy Act, such as health, biometric or racial information.
The site search runs entirely inside your own browser. Your search terms are never sent to us or to any third party.
We collect personal information directly from you whenever possible: through our website enquiry forms, by email, by phone, or in person at one of our branches or at a trade event.
We also collect technical and usage information automatically through cookies and similar technologies when you visit the website. That collection is described in Section 04.
In some cases we may receive your details from a third party, such as a manufacturer or distributor who refers an enquiry to us, or a colleague at your organisation who asks us to contact you.
We use the personal information we collect to:
We do not sell your personal information, and we do not disclose it to unrelated third parties for their own marketing.
This website uses Google Tag Manager, which loads Google Analytics 4. These tools set cookies and collect information such as your IP address, device and browser type, the pages you visit, and how you arrived at the site. We use this to understand which products and pages are useful and where the site can be improved.
We use this data in aggregate. We do not attempt to identify individual visitors from it, and we do not combine it with the details you submit through an enquiry form.
You can control cookies through your browser settings, and you can opt out of Google Analytics entirely using the Google Analytics Opt-out Browser Add-on. Blocking cookies may affect how parts of the website behave.
We advertise through Google Ads. Google may use cookies to measure whether an advertisement led to an enquiry, and to show our advertisements to you on other websites in the Google network after you have visited ours.
You can manage or turn this off in your Google Ad Settings. Google's handling of this data is governed by the Google Privacy Policy.
We do not use the Meta Pixel or any Facebook, Instagram, LinkedIn or TikTok advertising tracker on this website.
We disclose personal information only where it is necessary to run our business:
Some of the providers described above are located outside Australia, or store data on servers outside Australia. In particular, our analytics and advertising provider and our customer relationship management provider are based in the United States, and several of the manufacturers we represent are based in Europe, including Italy.
Where we disclose your personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. The website is served over an encrypted HTTPS connection, and information submitted through our forms is transmitted using a secure POST request rather than being placed in a web address.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please do not send confidential or sensitive information to us by unsecured means.
We keep enquiry and customer records for up to seven years from your last interaction with us. Industrial drive equipment has a long service life, and holding this history lets us identify exactly what was supplied when you need a replacement or a spare part years later. It also aligns with our business record-keeping obligations.
When personal information is no longer needed for any purpose for which it may lawfully be used, we take reasonable steps to destroy it or permanently de-identify it.
Under the Australian Privacy Principles you may:
To make any of these requests, email [email protected]. We may need to verify your identity first. We will respond within a reasonable period, and ordinarily within 30 days. There is no charge for making a request, though we may charge a reasonable fee for the cost of providing access to a large volume of information.
If you believe we have mishandled your personal information, please contact us first at [email protected] so we can investigate and put it right. We will acknowledge your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
This website links to third-party sites, including manufacturer websites and product catalogues hosted elsewhere. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any website you visit through a link from ours.
This website sells industrial equipment to businesses and is not directed at children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, contact us and we will delete it.
We may update this policy to reflect changes to our practices, the tools we use, or the law. The current version is always published on this page, and the "Last Updated" date at the top shows when it last changed. Where a change is significant, we will take reasonable steps to bring it to your attention.
For any question about this policy, or to access, correct or delete your personal information: